Delivery and Returns

Delivery and Returns FAQ

Dispatch

We only ship to the UK. We do NOT dispatch to The Channel Islands, Europe, USA, Canada, Far East, Australasia or the Rest of the World.

Dispatch times for different items can vary, especially for personalised, engraved and made to order items.

 

Making a Purchase

Making a purchase could not be easier. Simply browse our online shop and add any items that you wish to buy into the shopping basket. After you have finished your selection, choose how you would like to pay and complete the payment process.

We accept orders online via a secure debit/credit card facility or via PayPal. We also accept telephone orders. We do not accept cheques or postal orders.

 

Payment and Security

We accept payment by credit or debit card via a secure online payment system. Your card details are entered via a secure PCI DSS compliant server. We are also 3D Secure. 3D Secure is a scheme implemented by the banks and card schemes as a method of reducing card fraud. We also accept payments via PayPal.

 

Shipping and Handling

Delivery is within the UK. Our postage and packing costs are dependent on the items in your order and your delivery location. Please note that parts of your order may be dispatched separately. This will be at no extra cost to you, the customer.

The use of send-on / forwarding companies is done so at your own risk. D for Dog will not be held responsible for lost parcels that may or may not have been received at the forwarders address/location.

 

Delivery Destinations

 

United Kingdom

  • England
  • Wales
  • Scotland
  • Northern Ireland
  • Isle of Man
  • Isle of Wight
  • Isles of Scilly

 

P&P costs are shown at checkout as accurately as possible, given what we know to be true at the time. However, we reserve the right to hold any order where actual P&P differs widely from the online amount charged. In such cases, we will contact you if postage costs are going to be higher than those stated when you placed the order.

 

How to Contact MyPetAccessories

Email is the quickest way to reach us and for us to respond. Email us at info@mypetaccessories.co.uk.

 

Returns and Exchanges

For product returns or exchanges please contact us via email at info@mypetaccessories.co.uk for the relevant form(s) and returns address(es). Please note that some items are non-refundable. 

 

Faulty or Damaged Items

Please retain the item and contact us immediately (within 24 hours of receipt of the goods) via email info@mypetaccessories.co.uk.